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Detail Page Press Release
Customer-oriented
marec 25, 2010
The goal: customer proximity. After setting up the service center, T-Systems and Allianz continue their partnership to jointly work on new customer communication concepts.
The phones are ringing off the hook. Up to 100,000 customers call Allianz Deutschland AG's customer service line each day and the goal is to provide them with the best service possible. To make this happen, T-Systems took on the set-up and operations of the customer service center infrastructure for the insurance company three years ago. "Together with T-Systems we've been able to make our customer contact center consistently customer-oriented over the last few years," stated Dr. Ralf Schneider, CIO of Allianz Deutschland AG. The insurance company is now able to resolve more than 90 percent of more than 20 million phone calls each year during the first call.
